Customer Information Privacy Policy

Privacy Policy

I. Purpose and Scope of Data Collection:

Data collection on the website https://danangopentour.com mainly includes: email, phone number, customer address, etc. This information is mandatory for customers to provide when registering to use our services and is used by us to contact and confirm the service registration with Da Nang Open Tour, aiming to ensure consumer rights.

During the payment transaction process on the website https://danangopentour.com, we only store detailed information about the customer's paid orders; information regarding the customer's bank account number will not be stored.

Customers are solely responsible for the security and storage of all service usage activities when sending contact information and their electronic mailbox. Additionally, customers are responsible for promptly informing Da Nang Open Tour about unauthorized usage, abuse, security breaches, or the storage of their registration name and password by a third party, so that appropriate measures can be taken.

II. Scope of Information Usage:

The Company uses the information provided by customers to:

• Provide information about products and services to customers;

• Deliver goods to customers;

• Send notifications about information exchange activities between the customer and Da Nang Open Tour, such as promotional programs, customer appreciation events, etc.;

• Prevent activities that damage customer user accounts or impersonation activities;

• Contact and resolve issues with customers in special cases;

• Not use the customer's personal information outside the purpose of confirmation and contact related to transactions on the website https://danangopentour.com.

In case of legal requirements: The Company is responsible for cooperating and providing customer personal information when requested by judicial authorities, including: the Procuracy, the court, or the police investigation agency related to any customer's violation of the law. Furthermore, no one has the right to infringe upon the customer's personal information.

III. Information Storage Time:

Customer personal data will be stored until a request for cancellation is made. Otherwise, in all cases, customer personal information will be secured on Da Nang Open Tour's server.

IV. Individuals or Organizations That May Access Personal Information:

• Da Nang Open Tour Tourism Service One Member Limited Company.

• Partners that have signed contracts to perform a part of the services provided by Da Nang Open Tour Tourism Service One Member Limited Company. These partners will receive information according to the contract agreement (which may be partial or complete information depending on the contract terms) to assist users in utilizing the services provided by the Company.

• State agencies when requesting the Company to provide user information for investigation purposes.

• Buyers and sellers in dispute who request the Company to act as a mediator.

V. Address of the Unit Collecting and Managing Personal Information:

Da Nang Open Tour Tourism Service One Member Limited Company Address: Lot 39 Cao Lo, Man Thai, Son Tra, Da Nang Phone: 0236 3996 877 Email: sales@danangopentour.vn

VI. Means and Tools for Users to Access and Edit Their Personal Data:

Customers have the right to self-check, update, adjust, or cancel their personal information by requesting Da Nang Open Tour to perform this action.

Customers have the right to send complaints about the seller to the Management Board of the website https://danangopentour.com. Upon receiving these feedbacks, Da Nang Open Tour will verify the information, and if the customer's reflection is accurate, we will take appropriate timely action depending on the severity.

VII. Commitment to Customer Personal Information Security:

The personal information of customers at Da Nang Open Tour is committed to absolute confidentiality according to the personal information protection policy. The collection and use of each customer's information is only carried out with the consent of that customer, except in cases where the law stipulates otherwise.

We commit not to use, transfer, provide, or disclose customer personal information to any third party without the customer's permission and consent.

In the event that the information storage server is attacked by hackers leading to the loss of customer personal data, we will be responsible for notifying the investigating authorities for timely handling and informing the customers.

We ensure absolute security of all customer online transaction information, including accounting invoice information and digitized documents on our system.

The Management Board of Da Nang Open Tour requires individuals registering/purchasing to provide complete relevant personal information such as: Full name, contact address, email, phone number, account number, payment card number, etc., and be responsible for the legality of this information. The Management Board of Da Nang Open Tour is not responsible for and will not resolve any complaints related to the customer's rights if it determines that all personal information provided by the customer during initial registration was inaccurate.

VIII. Mechanism for Receiving and Resolving Complaints Related to Customer Personal Information:

Customers have the right to send complaints regarding the disclosure of personal information to a third party to the Management Board of Da Nang Open Tour, either to the Company address or via email: booking@danangopentour.com

The Company is responsible for implementing technical and professional measures to verify the reported content.

The time for processing complaints related to customer personal information is 15 days.

For all details, please contact:

Da Nang Open Tour Tourism Service One Member Limited Company Address: Lot 39 Cao Lo, Man Thai, Son Tra, Da Nang Phone: 0236 3996 877 Email: booking@danangopentour.com Website: https://danangopentour.com